{"id":5256,"date":"2021-12-12T11:29:20","date_gmt":"2021-12-12T10:29:20","guid":{"rendered":"https:\/\/tatryresorts.sk\/?page_id=5256"},"modified":"2021-12-12T11:31:14","modified_gmt":"2021-12-12T10:31:14","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/tatryresorts.sk\/en\/reklamacny-poriadok\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid tablet vc_custom_1639304117584 vc_row-has-fill vc_row-o-content-bottom vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  vc_custom_1634673873343\"   style=\"height: 200px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1639304902177\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1><span style=\"font-size: 56px; color: #ffffff;\">Complaints<\/span><\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid desktop vc_custom_1639304129316 vc_row-has-fill vc_row-o-content-bottom vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  vc_custom_1634673873343\"   style=\"height: 200px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1639304906334\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1><span style=\"font-size: 56px; color: #ffffff;\">Complaints<\/span><\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid mobil vc_custom_1636538090492 vc_row-has-fill vc_row-o-content-bottom vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  vc_custom_1634673873343\"   style=\"height: 200px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1639304910574\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1><span style=\"line-height: 1.2; font-size: 36px; color: #ffffff;\">Complaints <\/span><\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid podmienky\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>The guest\u2019s right to complain<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>Should a guest be provided with services of a lower quality or at a lower scope than had been previously agreed or than is usual at an accommodation facility, the guest has the right to make a complaint.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Filing a complaint<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>Should a guest discover why the services were of a lower quality or scope, they will need to file a potential complaint with the supervising staff member at the facility where the service was provided without undue delay. In order to expedite the complaint, it is recommended for guests to submit a copy of the order, invoice or other documents about the provision of services when they complain, if such a document is available. Were the nature of the service to require it, guests are also required to provide the defective item they are citing when they make the complaint. The manager of the accommodation facility, or a staff member charged by the manager, is obliged to decide after careful investigation upon how to handle the complaint and whether at once or within a specified period.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Remediable defects<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>Guests have the right to a proper and timely remedy of all defects without charge, such as replacing or adding minor devices or equipment.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Non-remediable defects<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>Could a technical defect not be remedied (such as a heating system failure, hot water missing or insufficiently heated) and the facility not provide a guest with an alternative solution, and were the property to have been leased to a guest with such deficiencies, then the guest will be entitled to a reasonable discount off the total price at the applicable rate.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Deadlines for filing complaints<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>Guests are obliged to complain in person and to provide objective information about the service they have been provided. Were the nature of the case to require it, guests should allow staff at the accommodation facility access to whatever space has been provided to the guest for temporary accommodation in order to ascertain why the guest has complained.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Reklama\u010dn\u00fd poriadok Reklama\u010dn\u00fd poriadok Reklama\u010dn\u00fd poriadok Pr\u00e1vo z\u00e1kazn\u00edka na reklam\u00e1ciu &nbsp; V pr\u00edpade, ak z\u00e1kazn\u00edkovi s\u00fa v ubytovacom zariaden\u00ed poskytovan\u00e9 slu\u017eby ni\u017e\u0161ej kvality alebo ni\u017e\u0161ieho rozsahu ako to bolo vopred dohodnut\u00e9 alebo ako je to obvykl\u00e9, vznik\u00e1 z\u00e1kazn\u00edkovi pr\u00e1vo na reklam\u00e1ciu. &nbsp; &nbsp; Uplatnenie reklam\u00e1cie &nbsp; Ak z\u00e1kazn\u00edk zist\u00ed d\u00f4vody a skuto\u010dnosti, ktor\u00e9 m\u00f4\u017eu by\u0165 [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5256","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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